We are pleased to provide the overall results of the recent resident/family surveys.
There was excellent participation; 65% of residents who were able to participate completed the survey and 57% of all family members participated.
Residents were asked to rate overall quality of services, staff approach, the physical environment, activities, the care, privacy, security, food services and medical care. The questions were rated 1 to 5 and only 4 and 5 responses were included as positive results. 1, 2 and 3 were rated as needs improvement. The overall satisfaction with the quality of care was 72% positive. The response to whether the resident would recommend Shoreham was 75% positive. 97% of residents responded positively to feeling safe at Shoreham.
Of the 44 questions asked of residents 19 (43%) scored over 80% positive, 9 scored under 70% (20%).
Families were asked to rate overall quality of services, staff, the physical environment, activities, communication. Again, the questions were rated 1 to 5 and only 4 and 5 responses were included as positive results; 1, 2 and 3 were rated as needs improvement. The overall satisfaction with the quality of care was 73% positive. The response to whether family would recommend Shoreham was 77% positive. 92% of families responded positively to feeling their loved one was safe at Shoreham.
Of the 29 questions asked of families 12 (41%) scored over 80% positive, 7 scored under 70% (24%).
The survey results will help us prioritize our work on things that are important to both residents and families in improving the quality of care and services at Shoreham.
The full survey results were shared at the November resident and family councils, at staff meetings and are posted within the facility. Please feel free to discuss the results with any member of the management team. Thank you
